Lightailing Reviews

Lightailing.com is an innovative toy company that specializes in designing and manufacturing exclusive LED lighting sets for LEGO®. The company was founded in 2017 with the aim of bringing a different style and new vitality to LEGO® bricks. The founder noticed that LEGO® sets would lose some of their original colors at night, and lighting them up could give the bricks new vitality and bring shine to LEGO® collections.

The company values customers' opinions and continuously improves existing products, technically innovating and making technological breakthroughs, optimizing the delivery services, and striving to provide the best possible products and building experience to suit your needs.

Lightailing.com offers a wide range of products, with 615 products displayed on their website. Some of the popular products include 11 Lego Dot Lights, 14 Lego Brick Strip Lights, 12-Port Expansion Boards, and various Lego Blocks LED Strip Lights in many colors. They also offer DIY Light Kits that carry a variety of LED lighting solutions designed specifically to light up LEGO creations. The lights are small enough to fit underneath and in between LEGO bricks, making them the perfect lighting solution.

In addition to the complete LEGO® lighting set, they have launched a whole series of DIY sets and accessories for LEGO® MOC sets to meet individual needs. The company continues to develop more functions and effects for better performance and displayability of LEGO®. Lighting kits with remote control functions and sound effects are also available.

Lightailing.com is the official store of the Lightailing brand, selling the best LEGO® light kits only. The company is committed to shining and bringing lights to your bricks world.

Lightailing.com has a detailed Return & Refund Policy as well as a Shipping Policy.

For the Return & Refund Policy, if an order has not been shipped, customers can contact them for a full refund or to replace products. However, if the order has already been shipped, cancellation is not possible. Customers may refuse to sign the package once it arrives, but must return the package in its original condition (unused and unopened). The price of the product will be refunded, but customers must bear the shipping charges. They do not offer refunds or exchanges for "change of mind" on products purchased. If there are any problems with items (wrong item, missing item) due to their fault within 15 days of order delivery, customers will be eligible for a full or partial refund. If there are any quality problems with items due to their fault within 15 days of order delivery, customers will be eligible for an exchange, but not a refund. Customers may return items within two years of order delivery because of quality problems, then they will repair the goods free of charge. Customers will pay the round-trip shipping costs and customs if occurred. If it's more than two years, customers need to take the whole charges.

For the Shipping Policy, once an order is received, they aim to ship it out within one business day of receipt. After shipment, customers will receive a shipping email for reference. Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. For orders of $49.00 or more, customers can enjoy Free Standard Shipping (Except for some countries). International shipping varies depending on the country they're shipping to. They also offer different shipping cost tiers. Customers can see the exact shipping details on the checkout page. Shipping Insurance offers superior protection and safety for valuable items during international delivery. They'll reship parcels immediately at no extra charge if they're reported lost or damaged. As of July 1, 2021, the European Union changed the tax laws related to the sale of goods to EU member states. VAT (also known as VAT) is levied in countries/territories within the EU and in the UK. VAT in the EU is calculated based on destination-based purchasing, which means that customers are charged a tax based on where they are located. The minimum rate for this tax is 15%, but each member state sets its own rate. After July 1, 2021, orders equal to or less than 150 Euros are subject to VAT, while orders for amounts greater than 150 Euros are subject to import VAT and customs duties.

Lightailing.com has received a 4.2 rating based on 51 reviews on Trustpilot. The majority of the reviews are positive, with 84% of the reviewers giving a 5-star rating. Customers have praised the quality of the products and the excellent customer service. Some customers have mentioned that they received quick responses and solutions to their issues. However, there are also some negative reviews. One customer mentioned that the instructions for the products were poorly translated and missing steps. Another customer mentioned that they did not receive their order and did not get a response from customer service. Overall, the reviews suggest that while most customers are satisfied with their purchases, there are some areas where the company could improve.

For general inquiries or product-related questions, support@lightailing.com is the email to reach out to. If there's a problem with a product or a missing instruction manual, messages can be left for customer service on their website. For business inquiries, refer to their Business page. If a specific LEGO® set isn't found in the Lightailing Lighting Kits, suggestions for the next lighting kit build can be sent to the same email. The phone number for contact is 020-31211834. Remember, the team at Lightailing is always happy to help.

Lightailing, an original lighting innovator, is a dynamic and innovative toy company. It was founded in 2017 and specializes in designing and manufacturing exclusive LED lighting sets to LEGO®, bringing a different style and new vitality to your LEGO® bricks. The founder noticed that LEGO® set would lose some of the original colors at night and decided to start Lightailing, hoping to bring back the original beauty and charm and even bring the bricks to a new level.

The company values customers' opinions and continuously improves existing products, technically innovating and making technological breakthroughs, optimizing the delivery services, and striving to provide the best possible products and building experience to suit your needs.

In 2014, the founder came up with the idea of delivering joy with innovation through toys. By 2017, he found that the LEGO bricks would lose some original colors and beauty at night. This is the spark for the founder to create the LED lighting kits for LEGO®. And thus, Lightailing was founded.

In 2018, through constant testing and upgrading, more and more lighting kits have been able to support multiple lighting effects. In 2019, BRIKSMAX, a new brand, was born. Developers carried out development work for more functional accessories that can be used flexibly.

In 2020, Lightailing continues to develop more functions and effects for better performance and displayability of LEGO®. Lighting kits with remote control functions and sound effects came out. In 2021, after four years of intensive work in lighting kits, they realized that LEGO fans are no longer satisfied with the complete LEGO® lighting set; instead, they began to use our lighting kits on their own creations, the so-called LEGO®MOCs. Therefore, they launched a whole series of DIY sets and accessories for LEGO® MOC sets to meet individual needs.

Lightailing is born to shine and bring lights to your bricks world! If you have any questions or problems, please feel free to contact them. Their phone number is 020-31211834.